The importance of quality in today’s product manufacturing and service delivery can’t be emphasized enough. Quality directly affects competitiveness and economic values of any business. The American Society for Quality (ASQ) defines quality as “the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs”. A robust quality understanding is when customer expectations are adequately translated into measurable features and attributes of the products and services.

Our team helps our clients to establish this by applying our skills and experiences in quality system, process improvement and data analysis.